Returns and Refunds Policy

At CAVINOT, your satisfaction is important to us.

Return Eligibility

Returns are accepted within 14 days after delivery.

Returned products must:

• Be unused and unworn

• Be unwashed

• Be in their original packaging

• Include all tags and accessories

• Be in resalable condition

Non-Returnable Items

For hygiene reasons, the following items are not eligible for return unless they arrive damaged or defective:

• Bras with removed tags

• Panties and intimate underwear

• Clearance or final sale items

• Gift cards

• Customized or personalized products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Photos of the product

• Photos of the packaging

• A brief description of the issue

We will review your request and provide a replacement or refund when appropriate.

Return Procedure

1. Contact Customer Support.

2. Receive return authorization.

3. Ship the approved return.

4. Product inspection.

5. Refund or replacement processed.

Unauthorized returns may not be accepted.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been inspected.

Shipping fees are non-refundable unless the return is due to our error.

Contact

Email: support@cavinot.com